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Delivery Notify - (Additional Charge)
This service must be requested at an additional charge before the shipment leaves our facilities. The freight company will contact the person specified (either the purchaser's phone number listed at time of purchase, or noted in the Notes section added to the order) within 24 hours prior to the delivery. If there is no answer, the driver will leave a message. If there is no provision for leaving a message, the driver will not proceed with the notification.
Returned Goods Policy:
1. Please check your measurements carefully. Also, take into consideration the electrical needs of any equipment you are installing. We accept returns on the basis of manufacturing defects only. (Damaged products should not be accepted from the freight carrier.)
2. No returns are accepted after 30 days from shipment date, and should be returned only to the manufacturer. Contact us for location information.
3. A return goods authorization (RGA) number must be obtained from customer service or a sales representative for any and all returns.
4. All returns are subject to the manufacturer's returned goods policy and a minimum 15% restocking charge or the manufacturer's restocking fee which may be more than 15%.
5. Products must be in new, unused condition, not tampered with, in original packaging and returned at the customer's expense.
6. Custom orders are non-refundable and non-returnable.
7. Shipping is non-refundable.
Items shipped to you in error may be returned provided:
1. Customer service is notified within (10) days of receipt of merchandise
2. Returns must be received within twenty-one (21) days of initial shipment and products must be in original, unopened, undamaged cases, suitable for immediate resale.