FAQ - Frequently Asked Questions
Below are frequently asked questions you may have. If you do not find an answer to your question, please use our Contact Form to allow us to respond to your question. Thank you!
All of our Special Needs Changing Tables are priced $100 less, as we want to support special needs kids and adults. We reduced the actual price of these tables by $100 as an instant donation from us! We want to do our part in caring for our Special Needs friends.
CORE has elected not to place these hi-lo tables into residential settings, due to insurance liability. We place them only in educational, clincial, or commercial settings. However, there are other Armedica dealers who do place these products into residential settings. Please consult one of those dealers.
Please see our Warranty here. Please check all part numbers for accuracy before placing your order. We do not accept returns on products that contain: NOTE: No returns on this item. on the product page.
Also, our hi-lo treatment tables are non-returnable, once they are shipped from the factory. All table configurations and options are presumed confirmed, prior to placing an order. Many configurations must be known prior to fabrication and cannot be added once the table is delivered. One caveat: If your table is shipped, appeared to be damaged in transit, documented on the Bill of Lading, and you accepted the shipment, many times we can send a replacement part for damaged upholstery, etc. for superficial damages casued by the freight carrier. Be sure to take pictures of any damages prior to accepting a shipment.
This is possible on many parts and some products. However, our hi-lo treatment tables ship via LTL freight, which varies depending on your location. We manualy solicit shipping quotes (sometimes with add-on services) from a number of freight carriers so that we can get you the best rates. Thus, we have to ask you to submit the Quote Request on those tables. We can usually have those quotes back within 24 hours, and sometimes much sooner.
Even though some of our tables are priced with Ground Shipping included, we still have to get quotes for White Glove / Liftgate / Inside Delivery / Notification, and other add-on services mandated by the freight carriers.
All Armedica hi-lo treatment and changing tables are custom-built to order. Standard shipping usually typically takes 3 to 5 business days once the table(s) leave the factory. Currently, lead (build) time is running 2 to 4 weeks on most models, depending on production levels. It's generally safe to assume that your new table(s) will arrive in about a month on most builds, after we receive your order. Although we cannot provide precise delivery dates, we do provide a tracking link from the freight carrier once the table(s) leave the factory. You can consult that link to watch the progress of your shipment. And the freight carrier will contact you 24 to 48 hours prior to delivery to set up the delivery appointment.
No, we ship only within the lower 48 states in the USA (parts are shipped via Express mail). If you know somoeone in the United States that we can ship to, and they will then reship to you, that could be a solution. We also do not utilize Freight Forwarding services for international shipping.
Yes, we offer a description of our Purchase Process here.