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Liftgate / Inside Delivery - (Additional Charge)
Inside Delivery And / Or Lift Gate Service:
These services must be requested at an additional charge before the shipment leaves our facilities. The driver will assist someone from your business in moving merchandise off the truck into the building. If there is an elevator available, the driver may also assist in taking the merchandise to any floor above or below the delivery floor. If no elevator exists, the driver will only assist in bringing the merchandise into the entrance on the ground floor. If there are steps, additional help will be required if you do not have a loading dock to lower the shipment from the truck to the ground level. You are also responsible for unpacking, setting in place, and debris removal.
Returned Goods Policy:
1. Please check your measurements carefully. Also, take into consideration the electrical needs of any equipment you are installing. We accept returns on the basis of manufacturing defects only. (Damaged products should not be accepted from the freight carrier.)
2. No returns are accepted after 30 days from shipment date, and should be returned only to the manufacturer. Contact us for location information.
3. A return goods authorization (RGA) number must be obtained from customer service or a sales representative for any and all returns.
4. All returns are subject to the manufacturer's returned goods policy and a minimum 15% restocking charge or the manufacturer's restocking fee which may be more than 15%.
5. Products must be in new, unused condition, not tampered with, in original packaging and returned at the customer's expense.
6. Custom orders are non-refundable and non-returnable.
7. Shipping is non-refundable.
Items shipped to you in error may be returned provided:
1. Customer service is notified within (10) days of receipt of merchandise
2. Returns must be received within twenty-one (21) days of initial shipment and products must be in original, unopened, undamaged cases, suitable for immediate resale.